Sell on Asomaa – Vendor FAQs

How do I place an order on Asomaa Marketplace?

Placing an order is easy! Simply browse products, add your favorite items to the cart, and proceed to checkout. You can create an account or check out as a guest. After confirming your shipping details and payment method, your order will be placed successfully.

What payment methods are accepted on Asomaa?

Asomaa Marketplace supports a wide range of categories including fashion, electronics, home appliances, beauty products, and more. We welcome innovative and quality products that meet our community standards and customer needs.

Does Asomaa provide order fulfillment and shipping services?

Yes! With Fulfillment by Asomaa Marketing, we take care of inventory storage, packaging, and delivery, allowing you to focus on growing your business. It's a hassle-free solution for vendors who want to scale efficiently.

Are there any fees to sell on Asomaa Marketplace?

We offer competitive commission rates and affordable plans to suit all vendor sizes. There may be listing fees, transaction fees, or service charges depending on your vendor package. Contact our support team for detailed pricing.

How do I get paid for my sales?

Payouts are processed securely to your registered bank account. After an order is completed and delivered, payments are cleared within a set settlement period. You can track your earnings directly from your vendor dashboard.

Ordering & Payment

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

After sales

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

Refund

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.